How often will water be delivered to me?
We deliver bottled water to you every two weeks. You can also schedule extra deliveries if you need additional water, our delivery is free.
Can I have deliveries to more than one address?
At this time we can only deliver bottled water to one location per account. If you need to have water delivered to more than one address, you can set up a second account for the additional address.
How will I know when to expect my bottled water delivery?
We’ll give you a delivery calendar when you set up your account. It will show the days your delivery will be made so you can leave your bottles at the prearrange location and make request for additional bottles.
Do I have to be home to receive my water delivery?
You are not required to be home to receive a water delivery if we are arriving to set up or pick up a water cooler at your home, we will simply leave the products at s secure location. You do not need to be at home to receive regular deliveries. Just leave your empty water bottles at a pre-arranged location and we will replace them with your new delivery.
Do I have to lift anything when my delivery arrives?
On your first delivery, your route salesperson will set up your water cooler and water bottle for you to ensure that it is working properly. He will also show you how to replace the bottle when it is empty. If you need help during one of your regularly scheduled deliveries and are home to receive your deliveries, your route representative will be happy to assist you with replacing an empty water bottle with a full one.
Changing Quantities
Can I change the number of water bottles I receive per delivery? Absolutely, we know things change, that’s why as a customer you can change the quantity of water at anytime.
You can call anytime during business hours to set up your account and to get more information.